Post by account_disabled on Jan 22, 2024 22:58:32 GMT -5
In April, Ringostat introduced a report on employee performance and updated the existing one – about multi-channel sequences. Now it is possible to set a deadline for deals in CRM that are automatically created after a call. And in uploads, two additional parameters are now available. Reading time: 6 minutes Employee Performance Report Updated Multi-Channel Funnels Report Deadline for open tasks in CRM Ringostat Smart Phone: displaying information about the client if the entity was created after answering the call New parameters for uploading call data via API Employee Performance Report In Ringostat, it was already possible to evaluate how a particular manager works.
But to Fax Lists do this, it was necessary to create a separate report and enter there the employee’s SIP account or the phone number from which he makes and receives calls. Now it’s much easier to evaluate a manager’s work. This is possible thanks to Departments , which is in the General settings - Employees section . Therefore, in order to evaluate the effectiveness of managers, it is advisable to set up departments in your project. Otherwise, the data for all employees in the report will not be filtered. Example of configured departments Example of configured departments To view the employee performance report, go to the Analytics section - Employee Performance Report .
There you can select the desired department or view summary information for all managers. The report shows all the most important parameters by which you can understand whether an employee is performing well. Fragment of a report on employee performance Fragment of a report on employee performance Data on incoming calls: how many total calls did the manager take; how many of them are unique and how many unique there were in total for the period - you can select it in the top panel of the report; How long on average did customers wait on line? Outgoing call data: how many were there in total; how many calls the employee made to unique numbers; how many of them were conversations that lasted longer than 30 seconds. The report also shows the total and average duration of conversations by employee.
But to Fax Lists do this, it was necessary to create a separate report and enter there the employee’s SIP account or the phone number from which he makes and receives calls. Now it’s much easier to evaluate a manager’s work. This is possible thanks to Departments , which is in the General settings - Employees section . Therefore, in order to evaluate the effectiveness of managers, it is advisable to set up departments in your project. Otherwise, the data for all employees in the report will not be filtered. Example of configured departments Example of configured departments To view the employee performance report, go to the Analytics section - Employee Performance Report .
There you can select the desired department or view summary information for all managers. The report shows all the most important parameters by which you can understand whether an employee is performing well. Fragment of a report on employee performance Fragment of a report on employee performance Data on incoming calls: how many total calls did the manager take; how many of them are unique and how many unique there were in total for the period - you can select it in the top panel of the report; How long on average did customers wait on line? Outgoing call data: how many were there in total; how many calls the employee made to unique numbers; how many of them were conversations that lasted longer than 30 seconds. The report also shows the total and average duration of conversations by employee.